"I just wanted to take the time out to say a big thank you to your technical support team, as you know our technical engineer who was running our own “in house training while installing” programme left us suddenly with no notice to start his own business this left us without a technical engineer with trained knowledge on your products, still determined to move on with our business we continued to install your products, we did this because we see the customer value and reliability in them and I can honestly say that your telephone support engineers have enabled us to continue and understand that we made the right decision to continue to install Pyronix products, they really are excellent.
Your team have had the patience to talk us through from what must have seemed to them the basic of questions right through to some very testing technical questions enabling us to complete every install we have done and complete all of our alarm breakdown calls.
With every call we have made to them they have answered and have taken the time to help work out the solutions to our questions, they have really been fantastic and I would really appreciate if you could pass on to them our appreciation and thanks.
We have since taken on two engineers and knowing we have the level of support from you guys the pressure to find a trained alarm engineer with Pyronix knowledge was not such an important part of the job description.
Thank you also Gary because I know you took the time out to come to one of our installs to ensure everything was OK, big thanks to you all guys."