End User FAQs

General Questions

  • How do I find an installer of Pyronix products?

    Please visit the NSI or SSAIB websites to find local professional security installation companies and contact them directly.

  • What products does Pyronix offer?

    Pyronix designs and manufactures a wide range of award-winning security products, from dual technology motion detectors and carbon monoxide detectors to sounders, control panels and HD IP cameras. Our range is comprehensive and covers perimeter protection, intrusion and safety products.  Please browse our Products & Solutions pages for more information.

Maintenance and Support

  • Can I set my alarm system at night?

    All Euro and Enforcer panels are capable of being set using various partition configurations. In its simplest form this will allow a daytime (full) set and a night-time (part) set mode.

  • Can I be notified when my system is set or unset?

    Most panels are capable of sending text messages and if programmed correctly they can send a message when the system is set and/or unset. This can be done either by a standard PSTN telephone line or a GSM modem with compatible panels. Please note however that call charges will apply depending on the method used to send messages.

    For maximum convenience, the Pyronix HomeControl+ app brings complete security, control and peace of mind to the palm of your hand.

    When linked to the Enforcer V10 panel via the PyronixCloud, the app allows you to control and monitor your entire security system from anywhere in the world, with all the benefits of our multi-award winning two-way wireless solutions.

    HomeControl+ allows you to:

    • Set and unset your system
    • Check sensor status in real time
    • Receive push notifications
    • See event history
    • View live streams from the HomeControl+ Cameras

    Available on iOS and Android.

  • How do I silence alarms?

    Enter a valid user code or present a valid tag at the keypad and this should be acknowledged and silence any alarm present. Ensure you make a note of the display to determine the cause of the alarm. The alarm may also be silenced by presenting a valid tag at a tag reader.

  • How long do batteries last in Enforcer wireless devices?

    Under normal circumstances batteries in all current Pyronix devices should last up to two years. However, the battery in the Mk1 Shock Sensor (legacy product) can last for up to one year.

    Please note that excessive use or poor signal strength may adversely affect battery life.

  • How long does the external alarm sounder ring for? Do I really need one?

    An external sounder must switch off after ringing for a maximum of 15 minutes to comply with UK noise pollution laws. On some systems it may not be a requirement to fit an external sounder, however check with your insurance company first.

  • I have pets – will the system still work?

    Pets are likely to activate standard movement detectors, however, pet tolerant detectors can be fitted that will ignore animals below approximately 24kg in weight. Please note, siting and configuration of pet tolerant devices is critical to obtain the best results.

  • What happens in the event of a power cut?

    In the event of power failure, the internal battery located within the end station will take over until power is restored. The battery should last for around 12 hours (depending on the grade of system) and will recharge when mains power is restored.

Product Faults

  • What can cause false alarms with movement detectors?

    Passive Infrared (PIR) detectors can be affected by any source of heat, such as: convection currents from radiators or open fires. Swaying curtains or decorations can also cause problems; therefore ensure that all windows and doors in the area are closed and that there are no draughts to minimise the risk of false alarms.

  • What can cause false alarms with smoke detectors?

    Harsh or dusty environments can cause a false alarm with smoke detectors. Additionally, at certain times of year (usually around harvest time) tiny insect can penetrate the smoke chamber, which may also cause false activations. To minimise this, ensure that detectors are kept clean by vacuuming them at least once per year.

Product Specification

  • What is the advantage of having wireless smoke detectors connected to my security system?

    Stand-alone smoke detectors warn you of a potential fire at your property by sounding when they detect smoke. Smoke sensors connected to a security system can be configured to warn you by sending a text message or signal to a monitoring station. Should a potential fire occur when you are away from your property, you will then be notified and take the necessary action.

System General

  • Can I disable/enable the display backlight on my keypad?

    The display backlight on a keypad is normally programmed to turn off after approximately one minute. The display can be programmed to permanently lit, however this is an engineer function, so please ask your installer if this is required.

  • Can I get a discount on my home insurance if I have a security system fitted?

    With some properties your insurance company may insist that you have a security system fitted before they will cover you. In the majority of cases however, a discount may be available on your annual premium. In such cases you would typically be expected to have the system professionally installed by an installer that is a member of one of the industry inspectorate bodies and have the system regularly maintained. Contact your insurance company for specific details.

  • How can I change the time and date on my system?

    Press the ‘D’ key on the keypad and then enter the master manager code (not user code). Press the ‘No’ key until ‘SET DATE & TIME?’ is displayed. Press ‘Yes’ then follow the screen prompts from there.

  • How can I unset my system without a tag/fob?

    This will depend on how your system has been programmed. If you have been given a code which has access rights to the area/system, proceed to the nearest keypad and enter the code to unset.

    Some systems (usually police calling systems) have to be unset using a proximity tag to comply with the requirements of police policy and EN standards. You will only be able to unset using a code after the entry time has expired and an alarm has been generated.

  • How do I change my user code?

    Press the ‘D’ key on the keypad and then enter your user code. Press the ‘No’ key until ‘CHANGE USER CODES’ is displayed. Press ‘Yes’ and then follow the screen prompts from there.

  • How reliable are wireless security systems?

    The reliability of wireless devices has improved significantly in recent years and with regular maintenance a wireless system provides a reliable and effective alternative to traditional, wired systems.

    Wireless systems also have the advantage of being extremely quick to install with minimal disruption to a property.

  • Is it necessary to have my security system maintained?

    We would always recommend that you have your system maintained by a reputable and professional service company, particularly with respect to wireless systems that may require batteries to be checked and replaced.

  • Can my system notify me when my children arrive home from school?

    Your installation company may be able to program a ‘Special Unset’ feature, which will send you a text message when certain user codes are used to unset the system.

  • How do I know when the batteries in my devices need replacing?

    When a battery reaches the end of its life, the device will send a ‘Low Battery’ message or a ‘Supervision Fault’ will be indicated at the panel, warning you that the battery requires replacing. We recommend that batteries are replaced routinely after two years (one year in the case of the Mk1 Shock Sensor).